CRM Services

Freedom CRM 

SALES AUTOMATION | SERVICE AUTOMATION | MARKETING AUTOMATION

Are you and your customers on the same page? Allow Freedom CRM to lead the way, right from lead generation, quotes, sales, to support, for you to offer a comprehensive customer experience today, and free yourself from all your worries!

Lead Management

  • Automate your entire sales process with Freedom CRM Sales Automation. 
  • Automate lead generation, lead nurturing, information sharing, order processing, order tracking, inventory management, and everything in between.
  • What's more, you have the freedom to pick and choose the functions you want!
  • Contact Management

  • A convenient solution for you to store contacts as well as business-related information about your customers.
  • Import contacts from your social media profiles and send them to your mobile devices for easy accessibility.
  • Keep customer information at your fingertips at all times.
  • Quote & Order Management

    • Speed up your sales cycle by creating quotations with the click of a button.
    • Convert quotations to orders instantly with quote & order management.

    Opportunity Management

    • A unique lead and follow-up manager that enables you to constantly communicate and follow-up with your leads.
    • A convenient lead management dashboard that provides easy access to relevant information at all times.

    Incentive & Sales Force

    • Assess the performance metrics of your sales force.
    • Drive competitiveness among your sales team.
    • With a single click, you can identify and reward the achievers in your company.

    Customer Service Management

    • Migrate your helpdesk to a customer service portal.
    • Provide quick & effective services to customers when they contact you on all your social media platforms and emails.

    Mobile Interface

    • Offers you the flexibility to control the entire CRM process - right from lead generation, to generating quotations and raising invoices from your smartphone.
    • Gives you the freedom to control your business operations from anywhere and at any time.

    Marketing Automation

    • Helps in lead generation & nurturing by creating effective & engaging landing pages.
    • Automates repetitive content such as social media posts, email marketing, and ad campaigns.

    Freedom CRM for Service Automation

    Freedom CRM Service & Help Desk can assist you through out your entire cycle: Email Ticketing – Department Management – SLAs– Escalations, and more.

    Also our software is completely customisable and can be fully integrated with your existing systems. 

    freedom crm ec infosolutions

    Email Ticketing

    • Create actionable tickets from support or service requests received from customers with freedom CRM service automation.
    • Empower your team to deal with your customers more efficiently.

    Ticket Categories

    • Categorize your tickets and tag them based on different categories.
    • Each category can have a different SLA, different resolution rules, and different team leads.

    Customer & VIP Management

    • Re-define personalized service using this tool by assigning a VIP status to your most important customers.
    • Have a dedicated account manager to handle their requests rapidly and efficiently.

    Servicing Departments

    • A single database for the effective control & streamlining of all processes running parellelly across the different departments of your company.

    Service Level Agreements

    • Assign SLAs to departments, categories of services/products, and customer groups.
    • Show your customer service agents their ticket resolution deadlines and statuses based on these SLAs.

    Escalations

    • Highlight unresolved tickets automatically with customized auto-escalation rules.
    • Change these rules as and when required.

    Business Hours

    • Set the business hours of your office.
    • Accurately calculate resolution turnaround times based on Service Level Agreements (SLAs).

    Call Centre Integration

    • Skyrocket your outbound call process with our Autodialer.
    • The voice broadcaster tool automates customer communication by broadcasting a recorded message to your customers.

    Role Management

    • The provision and management of role-based access across various departments in your organization.
    • Gives you the freedom to control your business operations from anywhere and at any time.

    Dashboard & Reports

    • Customize dashboards and reports depending upon different users.
    • Equip your agents, team leaders, and managers to keep track of their completed as well as pending tasks.

    Customisation, Pricing & Exceptional Support

    Freedom CRM is completely customisable and can be fully integrated with your existing systems. We are available in On Premises & On Demand variants & pricing starts at $20/user/month.

    With a team of dedicated software experts, we make sure you're supported every step of the way. Our support channels are phone & email support. Our response times are between 1-2 hours.

    Success Stories

    Asian Heart Institute

    Asian Heart Institute, is a cardiac care hospital located in Mumbai, India. They have been using Freedom CRM Call Centre Solution since 2015 to effectively login patient calls.

    Mahanagar Gas Limited

    Mahanagar Gas Ltd is a $320m natural gas distribution company located in Mumbai, India. is a power user for Freedom Help Desk.