Freedom CRM

Freedom CRM


Are you and your customers on the same page? Allow Freedom CRM to lead the way, right from lead generation, quotes, sales, to support, for you to offer a comprehensive customer experience today, and free yourself from all your worries!

Lead Management

  • Automate your entire sales process with Freedom CRM Sales Automation.
  • Automate lead generation, lead nurturing, information sharing, order processing, order tracking, inventory management, and everything in between.
  • What's more, you have the freedom to pick and choose the functions you want!

Contact Management

  • A convenient solution for you to store contacts as well as business-related information about your customers.
  • Import contacts from your social media profiles and send them to your mobile devices for easy accessibility.
  • Keep customer information at your fingertips at all times.

Quote & Order Management

  • Speed up your sales cycle by creating quotations with the click of a button.
  • Convert quotations to orders instantly with quote & order management.

Opportunity Management

  • A unique lead and follow-up manager that enables you to constantly communicate and follow-up with your leads.
  • A convenient lead management dashboard that provides easy access to relevant information at all times.

Incentive & Sales Force

  • Assess the performance metrics of your sales force.
  • Drive competitiveness among your sales team.
  • With a single click, you can identify and reward the achievers in your company.

Customer Service Management

  • Migrate your helpdesk to a customer service portal.
  • Provide quick & effective services to customers when they contact you on all your social media platforms and emails.

Mobile Interface

  • Offers you the flexibility to control the entire CRM process - right from lead generation, to generating quotations and raising invoices from your smartphone.
  • Gives you the freedom to control your business operations from anywhere and at any time.

Marketing Automation

  • Helps in lead generation & nurturing by creating effective & engaging landing pages.
  • Automates repetitive content such as social media posts, email marketing, and ad campaigns.

Freedom CRM for Service Automation

Freedom CRM Service & Help Desk can assist you through out your entire cycle: Email Ticketing – Department Management – SLAs– Escalations, and more.

Also our software is completely customisable and can be fully integrated with your existing systems.

Email Ticketing

  • Create actionable tickets from support or service requests received from customers with freedom CRM service automation.
  • Empower your team to deal with your customers more efficiently.

Ticket Categories

  • Categorize your tickets and tag them based on different categories.
  • Each category can have a different SLA, different resolution rules, and different team leads.

Customer & VIP Management

  • Re-define personalized service using this tool by assigning a VIP status to your most important customers.
  • Have a dedicated account manager to handle their requests rapidly and efficiently.

Servicing Departments

  • A single database for the effective control & streamlining of all processes running parellelly across the different departments of your company.

Service Level Agreements

  • Assign SLAs to departments, categories of services/products, and customer groups.
  • Show your customer service agents their ticket resolution deadlines and statuses based on these SLAs.


  • Highlight unresolved tickets automatically with customized auto-escalation rules.
  • Change these rules as and when required.

Business Hours

  • Set the business hours of your office.
  • Accurately calculate resolution turnaround times based on Service Level Agreements (SLAs).

Call Centre Integration

  • Skyrocket your outbound call process with our Autodialer.
  • The voice broadcaster tool automates customer communication by broadcasting a recorded message to your customers.

Role Management

  • The provision and management of role-based access across various departments in your organization.
  • Gives you the freedom to control your business operations from anywhere and at any time.

Dashboard & Reports

  • Customize dashboards and reports depending upon different users.
  • Equip your agents, team leaders, and managers to keep track of their completed as well as pending tasks.

Customisation, Pricing & Exceptional Support

Freedom CRM is completely customisable and can be fully integrated with your existing systems. We are available in On Premises & On Demand variants & pricing starts at $20/user/month.

With a team of dedicated software experts, we make sure you're supported every step of the way. Our support channels are phone & email support. Our response times are between 1-2 hours.

Success Stories

Asian Heart Institute

Asian Heart Institute, is a cardiac care hospital located in Mumbai, India. They have been using Freedom CRM Call Centre Solution since 2015 to effectively login patient calls.

Mahanagar Gas Limited

Mahanagar Gas Ltd is a $320m natural gas distribution company located in Mumbai, India. is a power user for Freedom Help Desk.

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Jamie Larson