Freedom CRM
SALES AUTOMATION | SERVICE AUTOMATION | MARKETING AUTOMATION
Are you and your customers on the same page? Allow Freedom CRM to lead the way, right from lead generation, quotes, sales, to support, for you to offer a comprehensive customer experience today, and free yourself from all your worries!
Lead Management
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Automate your entire sales process with Freedom CRM Sales Automation.
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Automate lead generation, lead nurturing, information sharing, order processing, order tracking, inventory management, and everything in between.
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What's more, you have the freedom to pick and choose the functions you want!
Contact Management
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A convenient solution for you to store contacts as well as business-related information about your customers.
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Import contacts from your social media profiles and send them to your mobile devices for easy accessibility.
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Keep customer information at your fingertips at all times.
Quote & Order Management
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Speed up your sales cycle by creating quotations with the click of a button.
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Convert quotations to orders instantly with quote & order management.
Incentive & Sales Force
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Assess the performance metrics of your sales force.
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Drive competitiveness among your sales team.
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With a single click, you can identify and reward the achievers in your company.
Mobile Interface
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Offers you the flexibility to control the entire CRM process - right from lead generation, to generating quotations and raising invoices from your smartphone.
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Gives you the freedom to control your business operations from anywhere and at any time.
Opportunity Management
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A unique lead and follow-up manager that enables you to constantly communicate and follow-up with your leads.
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A convenient lead management dashboard that provides easy access to relevant information at all times.
Customer Service Management
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Migrate your helpdesk to a customer service portal.
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Provide quick & effective services to customers when they contact you on all your social media platforms and emails
Marketing Automation
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Helps in lead generation & nurturing by creating effective & engaging landing pages.
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Automates repetitive content such as social media posts, email marketing, and ad campaigns.
Freedom CRM for Service Automation
Freedom CRM Service & Help Desk can assist you through out your entire cycle: Email Ticketing – Department Management – SLAs– Escalations, and more.
Also our software is completely customisable and can be fully integrated with your existing systems.
Email Ticketing
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Create actionable tickets from support or service requests received from customers with freedom CRM service automation.
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Empower your team to deal with your customers more efficiently.
Ticket Categories
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Categorize your tickets and tag them based on different categories.
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Each category can have a different SLA, different resolution rules, and different team leads.
Customer & VIP Management
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Re-define personalized service using this tool by assigning a VIP status to your most important customers.
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Have a dedicated account manager to handle their requests rapidly and efficiently.
Servicing Departments
A single database for the effective control & streamlining of all processes running parellelly across the different departments of your company.
Service Level Agreements
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Assign SLAs to departments, categories of services/products, and customer groups.
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Show your customer service agents their ticket resolution deadlines and statuses based on these SLAs.
Escalations
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Highlight unresolved tickets automatically with customized auto-escalation rules.
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Change these rules as and when required.
Business Hours
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Set the business hours of your office.
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Accurately calculate resolution turnaround times based on Service Level Agreements (SLAs).
Call Centre Integration
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Skyrocket your outbound call process with our Autodialer.
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The voice broadcaster tool automates customer communication by broadcasting a recorded message to your customers.
Role Management
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The provision and management of role-based access across various departments in your organization.
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Gives you the freedom to control your business operations from anywhere and at any time.
Dashboard & Reports
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Customize dashboards and reports depending upon different users.
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Equip your agents, team leaders, and managers to keep track of their completed as well as pending tasks.
Customisation, Pricing & Exceptional Support
Freedom CRM is completely customisable and can be fully integrated with your existing systems. We are available in On Premises & On Demand variants & pricing starts at $20/user/month.
With a team of dedicated software experts, we make sure you're supported every step of the way. Our support channels are phone & email support. Our response times are between 1-2 hours.
Success Stories
Asian Heart Institute
Asian Heart Institute, is a cardiac care hospital located in Mumbai, India. They have been using Freedom CRM Call Centre Solution since 2015 to effectively login patient calls.
Mahanagar Gas Limited
Mahanagar Gas Ltd is a $320m natural gas distribution company located in Mumbai, India. is a power user for Freedom Help Desk.