Freedom CRM

Freedom CRM

SALES AUTOMATION | SERVICE AUTOMATION | MARKETING AUTOMATION

Are you and your customers on the same page? Allow Freedom CRM to lead the way, right from lead generation, quotes, sales, to support, for you to offer a comprehensive customer experience today, and free yourself from all your worries!

Lead Management

  • Automate your entire sales process with Freedom CRM Sales Automation.
  • Automate lead generation, lead nurturing, information sharing, order processing, order tracking, inventory management, and everything in between.
  • What's more, you have the freedom to pick and choose the functions you want!

Contact Management

  • A convenient solution for you to store contacts as well as business-related information about your customers.
  • Import contacts from your social media profiles and send them to your mobile devices for easy accessibility.
  • Keep customer information at your fingertips at all times.

Quote & Order Management

  • Speed up your sales cycle by creating quotations with the click of a button.
  • Convert quotations to orders instantly with quote & order management.

Opportunity Management

  • A unique lead and follow-up manager that enables you to constantly communicate and follow-up with your leads.
  • A convenient lead management dashboard that provides easy access to relevant information at all times.

Incentive & Sales Force

  • Assess the performance metrics of your sales force.
  • Drive competitiveness among your sales team.
  • With a single click, you can identify and reward the achievers in your company.

Customer Service Management

  • Migrate your helpdesk to a customer service portal.
  • Provide quick & effective services to customers when they contact you on all your social media platforms and emails.

Mobile Interface

  • Offers you the flexibility to control the entire CRM process - right from lead generation, to generating quotations and raising invoices from your smartphone.
  • Gives you the freedom to control your business operations from anywhere and at any time.

Marketing Automation

  • Helps in lead generation & nurturing by creating effective & engaging landing pages.
  • Automates repetitive content such as social media posts, email marketing, and ad campaigns.

Freedom CRM for Service Automation

Freedom CRM Service & Help Desk can assist you through out your entire cycle: Email Ticketing – Department Management – SLAs– Escalations, and more.

Also our software is completely customisable and can be fully integrated with your existing systems.

Email Ticketing

  • Create actionable tickets from support or service requests received from customers with freedom CRM service automation.
  • Empower your team to deal with your customers more efficiently.

Ticket Categories

  • Categorize your tickets and tag them based on different categories.
  • Each category can have a different SLA, different resolution rules, and different team leads.

Customer & VIP Management

  • Re-define personalized service using this tool by assigning a VIP status to your most important customers.
  • Have a dedicated account manager to handle their requests rapidly and efficiently.

Servicing Departments

  • A single database for the effective control & streamlining of all processes running parellelly across the different departments of your company.

Service Level Agreements

  • Assign SLAs to departments, categories of services/products, and customer groups.
  • Show your customer service agents their ticket resolution deadlines and statuses based on these SLAs.

Escalations

  • Highlight unresolved tickets automatically with customized auto-escalation rules.
  • Change these rules as and when required.

Business Hours

  • Set the business hours of your office.
  • Accurately calculate resolution turnaround times based on Service Level Agreements (SLAs).

Call Centre Integration

  • Skyrocket your outbound call process with our Autodialer.
  • The voice broadcaster tool automates customer communication by broadcasting a recorded message to your customers.

Role Management

  • The provision and management of role-based access across various departments in your organization.
  • Gives you the freedom to control your business operations from anywhere and at any time.

Dashboard & Reports

  • Customize dashboards and reports depending upon different users.
  • Equip your agents, team leaders, and managers to keep track of their completed as well as pending tasks.

Customisation, Pricing & Exceptional Support

Freedom CRM is completely customisable and can be fully integrated with your existing systems. We are available in On Premises & On Demand variants & pricing starts at $20/user/month.

With a team of dedicated software experts, we make sure you're supported every step of the way. Our support channels are phone & email support. Our response times are between 1-2 hours.

Success Stories

Asian Heart Institute

Asian Heart Institute, is a cardiac care hospital located in Mumbai, India. They have been using Freedom CRM Call Centre Solution since 2015 to effectively login patient calls.

Mahanagar Gas Limited

Mahanagar Gas Ltd is a $320m natural gas distribution company located in Mumbai, India. is a power user for Freedom Help Desk.

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Jamie Larson
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