CRM Service Automation
Are you and your customers on the same page? Allow Freedom CRM Service Automation to lead the way, right from email ticketing, to category management, department & category management, VIP management, dashboards & reports, and much more. Enable your customer service team to offer a comprehensive customer experience today, and free yourself from all your worries.
Freedom CRM Service Automation
- Create actionable tickets from support or service requests received from customers with freedom CRM service automation
- Empower your team to deal with your customers more efficiently
- Categorize your tickets and tag them into different categories
- Each category can have a different SLA, different resolution rules, and different team leads
Customer & VIP management
- Re-define personalized service using this tool by assigning a VIP status to your most important customers
- Have a dedicated account manager to handle their requests rapidly and efficiently
A single database for the effective control & streamlining of all processes running parellelly across the different departments of a company.
Service Level Agreements (SLA)
- Assign SLAs to departments, categories of services/products, and customer groups
- Show your customer service agents their ticket resolution deadlines and statuses based on these SLAs
- Highlight unresolved tickets automatically with customized auto-escalation rules
- Change these rules as and when required
- Set the business hours of your office
- Accurately calculate resolution turnaround times based on service level agreements
Dashboards & Reports
- Customize dashboards and reports depending upon the different users
- Equip your agents, team leaders, and managers to keep track of their completed as well as pending tasks
The provision and management of role-based access across various departments in your organization.
Freedom CRM Service & Help Desk can assist you through out your entire cycle: Email Ticketing – Department Management – SLAs– Escalations, and more.