crm-service-automation

CRM Service Automation 

Are you and your customers on the same page? Allow Freedom CRM Service Automation to lead the way, right from email ticketing, to category management, department & category management, VIP management, dashboards & reports, and much more. Enable your customer service team to offer a comprehensive customer experience today, and free yourself from all your worries.



Freedom CRM Service Automation

Email Ticketing

  • Create actionable tickets from support or service requests received from customers with freedom CRM service automation
  • Empower your team to deal with your customers more efficiently

Category Management

  • Categorize your tickets and tag them into different categories
  • Each category can have a different SLA, different resolution rules, and different team leads

Customer & VIP management

  1. Re-define personalized service using this tool by assigning a VIP status to your most important customers
  2. Have a dedicated account manager to handle their requests rapidly and efficiently

Department Management

A single database for the effective control & streamlining of all processes running parellelly across the different departments of a company.

Service Level Agreements (SLA)

  • Assign SLAs to departments, categories of services/products, and customer groups
  • Show your customer service agents their ticket resolution deadlines and statuses based on these SLAs

Escalations

  • Highlight unresolved tickets automatically with customized auto-escalation rules
  • Change these rules as and when required

Business Hours

  • Set the business hours of your office​
  • Accurately calculate resolution turnaround times based on service level agreements

Dashboards & Reports

  • Customize dashboards and reports depending upon the different users
  • Equip your agents, team leaders, and managers to keep track of their completed as well as pending tasks

Role Management


The provision and management of role-based access across various departments in your organization.

Freedom CRM Service & Help Desk can assist you through out your entire cycle: Email Ticketing – Department Management – SLAs– Escalations, and more.