Call Center CRM
Are you and your customers on the same page? Allow Freedom CRM to lead the way, right from lead generation, quotes, sales, to support, for you to offer a comprehensive customer experience today, and free yourself from all your worries!
Freedom CRM Call Center Solutions
Provides a boost to your customer support function.
- Skyrocket your outbound call process with our Autodialer.
- The voice broadcaster tool automates customer communication by broadcasting a recorded message to your customers.
- Monitor all outgoing as well as incoming calls.
- Supervisors and operations managers can use this tool to access call recordings to measure the quality of calls.
Supervisor Control & Monitoring
- A centralized back-office setup.
- Enables supervisors to access comprehensive management information to control call quality in real time, as well as in a historical or archival mode.
- Effective call monitoring tools for supervisors include Spy, Whisper, and Call Barge.
- Ring Groups, Follow Me, Advanced Call Forward, and Call Pickup for optimizing call queuing.
- Enables call recording across selected or all extensions.
- Centralized storage for call recordings that can be accessed through API or your back office.
- Enables solutions such as Auto Dialer and Caller ID popup to easily maintain the case files of all clients & prospects.
- Allows you to manage call reports for agents and supervisors, along with their call follow-up history.
- Make calls over SIP using our mobile applications on iPhone, Android, and Windows phones.
- Our mobile interface provides mobile reporting tools with which you can access all agent and supervisor reports on the go.
Customization & Pricing
- Freedom Call Center Solution is completely customizable.
- Can be integrated with your existing CRM/back office systems.
- Available in on-demand as well as on-premise variants.
- Pricing starts at as low as $15 per month, per user.
Freedom CRM Call Center Solutions can assist you through out your entire cycle: Inbound & Outbound Dialing – Supervisor Control & Monitoring – Call Recording – CRM Integration, and more.