Jaya Sathaye
kfc crm
CRM for Everyone – A Case Study of KFC CRMTo understand the implementation of CRM software in a better manner, let us take a look at how KFC, or Kentucky Fried Chicken, a world renowned chain of fast food restaurants that is famous for its fried chicken, has successfully implemented it to automate as well...
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The dictionary defines the term “customer” as “A person who buys goods or services from a shop or business.” As we can see, customers are the backbones of the success
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customer service outsourcing
With ever-increasing competition in the market, it has become very important to create reliable communication channels between customers and service providers. Continue Reading
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advantages of outsourcing IT services
The IT department of a company consists of software, hardware, and a network of computers with which the company performs important day-to-day business functions
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ways to deal with angry customers
Like the saying goes “The customer is always right”. However, there are times when that might not be the case and, to add to your woes as a customer service representative, Continue Reading
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how to say no to customers
In a situation where a customer has requested a service, a modification, or an upgrade that your company is unable to provide, saying “no” is unavoidable.  
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