crm-service-automation

CRM Service Automation 

Are you and your customers on the same page? Allow Freedom CRM Service Automation to lead the way, right from email ticketing, to category management, department & category management, VIP management, dashboards & reports, and much more. Enable your customer service team to offer a comprehensive customer experience today, and free yourself from all your worries.



Freedom CRM Service Automation

Email Ticketing

  • Create actionable tickets from support or service requests received from customers with freedom CRM service automation.
  • Empower your team to deal with your customers more efficiently.

Category Management

  • Categorize your tickets and tag them based on different categories.
  • Each category can have a different SLA, different resolution rules, and different team leads.

Customer & VIP management

  1. Re-define personalized service using this tool by assigning a VIP status to your most important customers.
  2. Have a dedicated account manager to handle their requests rapidly and efficiently.

Department Management

A single database for the effective control & streamlining of all processes running parellelly across the different departments of your company.

Service Level Agreements (SLA)

  • Assign SLAs to departments, categories of services/products, and customer groups.
  • Show your customer service agents their ticket resolution deadlines and statuses based on these SLAs.

Escalations

  • Highlight unresolved tickets automatically with customized auto-escalation rules.
  • Change these rules as and when required.

Business Hours

  • Set the business hours of your office.
  • Accurately calculate resolution turnaround times based on Service Level Agreements (SLAs).

Dashboards & Reports

  • Customize dashboards and reports depending upon different users.
  • Equip your agents, team leaders, and managers to keep track of their completed as well as pending tasks.

Role Management


The provision and management of role-based access across various departments in your organization.

Freedom CRM Service & Help Desk can assist you through out your entire cycle: Email Ticketing – Department Management – SLAs– Escalations, and more.