crm-service-automation

CRM Service Automation 

Are you and your customers on the same page? Allow Freedom CRM Service Automation to lead the way, right from email ticketing, to category management, department & category management, VIP management, dashboards & reports, and much more! Enable your customer service team to offer a comprehensive customer experience today, and free yourself from all your worries!



Freedom CRM Service Automation

Email Ticketing

Create actionable tickets from support or service requests received from customers with freedom CRM service automation. This will help by empowering your team to deal with your customers more efficiently.

Category Management

Categorize your tickets and tag them into different categories. In addition, each category can have a different SLA, different resolution rules, and different team leads.

Customer & VIP management

Re-define personalized service using this tool by assigning a VIP status to your most important customers. This way, you can have a dedicated account manager to handle their requests rapidly and efficiently.

Department Management

This tool is a one-stop shop. It can effectively control and streamline all the processes running parallelly across the different departments of a company in a single database.

Service Level Agreements (SLA)

Assign SLAs to departments, categories of services/products, and customer groups. You can show your customer service agents their ticket resolution deadlines and statuses based on these SLAs.

Escalations

Highlight unresolved tickets automatically with customized auto-escalation rules. These rules can be changed as and when required.

Business Hours

Set the business hours of your office to accurately calculate resolution turnaround times based on service level agreements.

Dashboards & Reports

Customize dashboards and reports depending upon the different users, which include agents, team leaders, and managers. This will to enable them to keep track of their completed as well as pending tasks.

Role Management


Enables the provision and management of role-based access across various departments in your organization.

Freedom CRM Service & Help Desk can assist you through out your entire cycle: Leads – Quotes – Sales – Support.