The dictionary defines the term “customer” as “A person who buys goods or services from a shop or business.” As we can see, customers are the backbones of the successRead More

With ever-increasing competition in the market, it has become very important to create reliable communication channels between customers and service providers. Continue ReadingRead More

The IT department of a company consists of software, hardware, and a network of computers with which the company performs important day-to-day business functionsRead More

Like the saying goes “The customer is always right”. However, there are times when that might not be the case and, to add to your woes as a customer service representative, Continue ReadingRead More

In a situation where a customer has requested a service, a modification, or an upgrade that your company is unable to provide, saying “no” is unavoidable.  Read More

Most aspiring entrepreneurs toy with the idea of launching their startup. They don’t know how to fill the gap between having a business idea and implementing it.  Continue ReadingRead More